Return & Refund policy

Return and Exchange Policy

We do accept a return of items within 7 days of purchase if they are unused and still in its original condition and packaging.

Please click the LOGIN link at the top right of our website to arrange the return to us. Once logged in you can select the item/order you wish to return and select "Request Return" The cost of return shipping is the responsibility of the customer. For a warranty return we can facilitate an eParcel Return label, please email or talk to Customer Service.

We will notify you once we have received and processed the returned item and advise you of our next course of action within 7 days.

We will also accept# an exchange of item due to wrong size or colour etc, however you must return the item with its original packaging and the tags still attached within 7 days of purchase. Please  LOGIN at the top of our website to arrange the return to us. The cost of return shipping is the responsibility of the customer.

#We do not accept returns on sale items (any item with a discounted price or tagged 'sale', past-season clearance or close-out item), unless there is a fault.

Returns - Detailed Policy:

1. Our policy lasts 7 days from receipt of goods (according to eParcel tracking). If it has been over 7 days since delivery of your purchase, unfortunately we can’t offer you a refund or exchange.
   
   
2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
   
   
3. We do not accept returns (including change of mind or wrong size/colour) on sale items, that is any item with a discounted price, past-season clearance or close-out item or product tagged 'sale', unless there is a manufacturing fault.
   
   
4. We require you to request a return to Outdoor eStore, click LOGIN at the top of our store, select the relevant Order Number and Request a Return. Please do not return items directly to the manufacturer, please contact us first.
   
   
5. The cost of shipping the returned item is at the customers expense, unless it is a warranty return (see policy above).
   
   
6. Returns are processed within 2 business days of receiving the returned product into our warehouse. You will be notified within 7 business days as to the outcome or course of action.
   
   
7. Several types of goods are exempt from being returned:
   
• Intimate/base layer clothing i.e. underwear,
• hazardous materials, flammable liquids, gases or fuels,
• PPE and Life Support items i.e. harnesses, ropes, slings, helmets etc
  
  
8. Additional non-returnable items:
• Gift cards
• Batteries in products (we do not guarantee remaining lifespan of batteries)
  
  
9. If you need to return/exchange a compliant item, please click Login at the top right of the website, select the relevant order from your account area and request a Return Authority Number.
   
   
10. Our warehouse cannot receipt goods without a Return Authority Number.

Refunds - Detailed Policy:

1. If an order is cancelled by our store, a refund is processed immediately. This may occur if there is an issue with stock or our system automatically suspects a fraudulent transaction.
   
   
2. Refunds for compliant returns (above) are processed on the same day as the goods are processed into our warehouse after they have been inspected and checked.
   
   
3. Refunds are only processed against the payment method used at the time of purchase. Our Merchant Facility, Shopify Payments, prevents refunds from being processed against a different payment method or card and prevents a refund of more than the porigianl purchase. As we do not store your payment details changing this policy is outside of our control.
   
   
4. There are certain situations where only partial refunds are granted (if applicable):
   

• Book with obvious signs of use
• CD, DVD or Map software, that has been opened
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned and arrives at our warehouse more than 30 days after delivery

Late or missing refunds (if applicable):

1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at service@outdoorestore.com.au

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded/exchanged/returned for any reason other than manufacturer fault. Sale items are any item tagged 'sale', and/or any item with a discounted price, and/or any item in a collection indicating past-season, sale, clearance, discontinued brand or close-out.

Return Shipping

1. You must get a Return Authority Number before sending any parcel. Click Login at the top right of the website, select the relevant order from your account area and request a return. It also needs to be visible on the shipping label you place on the product, as per step 2 below.
   
   
2. To return your product, you should mail your product to: Outdoor eStore, RAN ####, PO Box 640, LANE COVE NSW 1595.
   
   
3. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of intitial shipping will be deducted from your refund. We strongly suggest purchasing tracking with your postage.
   
   
4. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We will provide eParcel tracking on your parcel.
   
   
5. If you are shipping an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Errors & Omissions, Policy Limits

Prices and availability of products are subject to change without notice. Errors on product data can happen and will be corrected where identified and Outdoor eStore reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, whether or not the order has been confirmed and/or your credit/debit card has been charged. If your credit/debit card has already been charged for the purchase and your order is cancelled, Outdoor eStore will issue a credit to your credit card/PayPal account in the amount of the charge.